HEARDco writes your Google review responses — professional, personalised, and ready to post in 12 hours. No fluff, no robo-speak, no ignoring your inbox.
Most business owners know they should respond to reviews. They just never actually do. Here's why it keeps not happening.
You're running a business. By the time you remember those reviews, it's three weeks later and now it's awkward. They pile up. You feel worse. Nothing happens.
Especially the negative ones. You write something, delete it, write it again, decide it sounds too defensive — and end up sending nothing. Or worse, sending the wrong thing.
People read your reviews before they book. An unanswered negative review is a red flag. A warm, considered reply turns a 3-star grumble into a reason to give you a go.
Connect your Google Business Profile and we monitor every new review — 24/7. You'll get a notification when something comes in so nothing slips through.
Our team writes a response in your brand voice — warm, specific, and actually worth reading. Not a template. Not AI-spew. Something a real person would write.
Within 12hYou get the draft via email. Read it, tweak it if you want, hit approve. We paste it into Google for you — or send you the copy to post yourself. Takes two minutes, max.
Not cookie-cutter. Not obviously AI-written. Just good, considered responses that make your business look like it gives a damn — because it does.
"Came in for a trim and colour correction after a disaster elsewhere — Mel completely turned it around. Honestly the best my hair has looked in years. Booked in again already."
Jess, that genuinely makes our day — colour corrections can be tricky and Mel really is brilliant at them. So glad we could sort things out for you. We'll pass on the love and we'll see you at your next appointment! 💛
"Tradie showed up 2 hours late, didn't call ahead. Job itself was fine but the lack of communication was frustrating. Wouldn't book again."
Marcus, that's fair feedback and we're not going to make excuses for the late start — a heads-up call should have happened and it didn't. We've taken this on board and are putting a reminder system in place for exactly this reason. If you're ever willing to give us another go, we'd appreciate the chance to do better.
All plans include a 5-day free trial. Cancel anytime — no awkward phone calls required.
All plans: 5-day free trial · No contracts · Cancel anytime · No credit card required to start
"Honestly I'd been ignoring reviews for about eight months. Not proud of it. Signed up on a Monday and by Wednesday everything had a response. Made me look like a completely different business."
"We had a nightmare review from a customer that was just wrong — but the way HEARDco handled the response actually made us look good. Couldn't have written that myself without sounding like a dickhead."
"I was sceptical it would sound like me. Read the first draft back and actually laughed — they somehow nailed it. My regulars probably can't even tell the difference."
No credit card. No contracts. Just a 5-day trial to see if it works for you — and it usually does.